Skip to main content
Version: 2023 R3

Service deactivation

Service deactivation is needed when a server on which the license is going to be used is being changed. It is required to deactivate old license server in order to re-activate it on the new machine.


In the offline mode it is required to save the file generated at deactivation. This file is needed to activate another service.

To deactivate the service, use the wizard available after selecting the Deactivate button in the License management window.

License management

Deactivation wizard

On the first step, choose the deactivation mode that better suits your needs and press NEXT.

Deactivation Mode


Online deactivation is the recommended mode when a stable Internet connection is available. You will need to provide client's login and password at a later stage.


Offline deactivation is used when an Internet connection is not available.

Online deactivation

Online mode connects to the WEBCON service in order to automatically deactivate the service.

Online Deactivation


Provide client login in this text field.


Provide client password in this text field.


After providing the login credentials, press Deactivate. Once that is complete, press NEXT and then exit the wizard by selecting Exit.

Offline deactivation

During offline deactivation, a .DREQ deactivation file will be generated. This file is required for reactivating the next license service.

Offline Deactivation

License service computer name

Read-only field that displays which license service was deactivated.

Deactivation file location

Read-only field that displays the path to the deactivation file. This path is chosen after pressing Deactivate.


Press this button to deactivate the service. Once pressed, a window will appear that can be used to choose path where the deactivation file will be saved. Deactivation will be carried out after choosing this path and saving the file. Once deactivated, press NEXT and then exit the wizard by selecting Exit.